
One household’s journey from gas boiler to heat pump
Pitfalls and positives from a clean-energy transition
Should it stay or should it go?
In June 2025 one Gloucestershire resident replaced his gas ‘combi’ boiler with an air source heat pump, to provide heat and hot water for his family of four in their Victorian semi. He tells us why he decided to make the change now, what he’d do differently, and how it’s going so far.
We’d been thinking about replacing our gas combi-boiler with a cleaner, more efficient heat pump for a while. It was about ten years old but we’d had it serviced regularly and it was running fine and could continue to do so for another five years – but it could also fail sooner and perhaps in the middle of winter, which wouldn’t be fun.
I figured that a new gas combi would probably cost just a little less than the online quotes I’d had for a heat pump solution, but as the heat pump installation costs included new radiators and new digital controls it seemed like a better deal. At time of writing, the government’s Boiler Upgrade Scheme provides £7,500 towards the replacement of fossil-fuel based heating systems – a huge incentive to act now.
After comparing several online quotes and heating solutions I decided to go with my current supplier, who quoted £2,700 after the incentive.

Pros and cons
Heat pumps can be up to four times more efficient than a gas boiler but I knew that, as long as electricity prices in the UK remain high, it still might not come in cheaper than a gas boiler to run. In the long term though, as more renewable energy sources are connected to the grid, electricity prices should come down so installing a heat pump now felt like a good way to future-proof our home. And if in future we combined it with solar PV and maybe even batteries we’d have our own free energy supply for part of the year.
The main practical considerations then, were to check there was space outside for the main heat pump unit and inside for the water cylinder which we hadn’t needed before. It made sense for us to put the cylinder in the space in our utility where the combi-boiler used to be, and there was a convenient concreted area out back of the utility that was ideal for the pump itself.
Until recently there was a legal requirement for heat pumps to be at least a metre from a neighbour’s boundary to mitigate potential noise issues; this might have been a problem with some earlier pumps, but our heat pump is quieter than the gas boiler.
The other common thing to consider is whether your radiators are big enough to meet your space-heating needs. Heat pumps work differently from conventional boilers, providing a steady supply of heat to keep living spaces at a comfortable temperature rather than sudden bursts of energy that heat up a cold house quickly to higher temperatures. It’s a much more efficient way of heating a home but it means you might need bigger radiators to deliver that steady heat, as we did.

Boxes ticked
An installation assessor came out to survey the house and highlight any potential issues, which raised a few things we needed to attend to.
The first was to update our EPC – energy performance certificate; this is an inexpensive process available through many suppliers.
The second was to arrange a professional check for asbestos in a bedroom wall which, happily, our installers agreed to pay for.
I had to replace some of the concrete there with gravel to allow for drainage of the condensation produced by the pump. This could have been an extra cost, but I did it myself using a friend’s pneumatic drill.
Another blip was the cost of pipework needed for a new hall radiator which wasn’t included in the installation quote, and I hadn’t budgeted for.
Installation
The installers arrived on a Monday morning and were all done by lunchtime on Friday.
The first day mainly involved preparation of the area for the external unit, removing the current radiators, and adding some of the electrics. Disconnecting the gas to remove the old boiler meant a night without hot water which we knew about.
Once the new radiators went in and everything was connected, with new controls fitted, the system was tested and rubbish cleared away. The lead engineer spent some time with me going through the controls and use of the app we use to programme the heating and hot water and monitor how much energy the system is using.

So far, so good
So far, we’re really pleased with everything. The system was very easy to set up and control. Of course, there’s no need for space heating in July so it will be a while before we can see if the pump will keep us as warm as we’re used to over the winter, and how running costs compare with the gas boiler.
Managing the system to provide steady, constant heat rather than having a regular on/off heating schedule will be something else to get used to.
Meanwhile I’m weighing up the benefits of different electricity tariffs. Some suppliers offer deals specifically for heat pump users that have several periods during the day of cheap electricity with higher peak rates.
The benefits of this will depend on your lifestyle. For example, Octopus’s ‘Cosy Octopus’ tariff currently offers three periods during the day of cheap electricity which would be ideal for heating the water cylinder.
But peak rate is 41.88p per kWh – a big difference – and it runs from 4pm to 7pm, just when my boys get home, power-up devices and all want dinner.
So shifting our patterns of demand right now is difficult – but we’ll keep an eye on our use over the next few months to figure out whether we could make a heat pump tariff cost-effective.
Lessons for next time
Installation week was pretty much problem-free. But there were a few aspects of the whole project we would have tried to address if we’d known about them – or paid more attention – ahead of time.
The main lesson I’d pass on is to study your installer’s specifications in detail and ask them to highlight any space requirements beyond the obvious for the pump unit and water cylinder. In our case, missing the detail resulted in some niggles that could have been avoided.

Bear in mind…
I knew the replacement radiators would be a bit bigger than our old ones, but the one in our dining room turned out to be vertical, 1.6m high and not the most aesthetically pleasing. At some stage we’ll want to replace it so it would have been good to have had the option to specify (for a bit more money) exactly what we wanted here.
The slight differences in dimensions and locations of some of the other new radiators have also revealed undecorated areas which I’ll have to see to!
Another thing I hadn’t fully considered was the need for new electrical components. These wouldn’t fit alongside our current electrical services so we now have a visually intrusive black box in the kitchen which we’ll need to get boxed in.
The water cylinder has taken up a bit more room than I had expected, mainly because a small volumiser was added to make the system more efficient, something I didn’t spot in the system design.
And finally
Despite the niggles, we’re pleased to have taken this step now. It’s good to know we have a more efficient and cleaner heating system that’s ready to make the most of the UK’s increasingly renewable energy capacity.