A single mum and child with multiple health issues were referred to us by Gloucestershire NHS Foundation. The child’s round-the-clock care relies on electric medical equipment and keeping the house heated 24/7.
Mum was using her benefits to pay for additional care leaving her nothing to cover energy bills, and fuel debt making an already stressful life even harder.
Our energy adviser intervened with the supplier to cancel this client’s debt and get their energy costs halved over the winter.
The family’s medical needs qualified them for £500 of emergency funds. While energy debts were being addressed, the client mentioned her oven was broken so her adviser helped her apply to the Household Support Fund to get a new one.
