An older lady referred to us by Gloucestershire County Council had limited mobility and speech, and multiple physical and mental health conditions.
When we first met her, she had a debt of more than £3,700.
She did not have a payment plan and her supplier was planning to fit a prepayment meter which would have made the costs and inconvenience of heating her home even worse.
With no access to appropriate advice the client had not even able to set up boiler and storage-heater programmes. When our energy adviser contacted the supplier with relevant details of the client’s health they cancelled the prepayment meter and initiated installation of a smart meter instead.
This lady is now making affordable monthly payments and is looking forward to clearing her debt – she knows how to programme her storage heaters too.
