The front of a red-brick converted warehouse  with a blue sky behind

Leadership and governance

Meet our senior leadership team and trustees.

How we’re organised

Our trustees help us make sure our work aligns with our strategic priorities. Members sit on committees that have a particular focus on audit, governance, remuneration, HR and legal matters.

The senior leadership group meets weekly to discuss live issues and agree operational actions.

Individual project managers focus on delivering our paid-for services and funded schemes for domestic and non-domestic clients and communities.

Senior leadership team

Board of trustees

Our policies

The standards that govern our relationship with clients.

Acceptable client behaviour

Acceptable client behaviour

Our contract with you

Terms and Conditions

Terms and Conditions

Our website terms and conditions of use.

Call recording policy

Call recording policy

How and why we record you phone calls to our advicelines

Complaints procedure

Complaints procedure

What we’ll do if you’re not happy with our service

Privacy notice

Privacy notice

Data privacy notice